Privacy Policy

Personal Information

ISVHost requires personal information in order to provide licenses, technical support, and product notification services, as outlined in our Support Contract and License Agreement, with the sole purpose of supporting the ongoing operation and use of ISVHost. ISVHost does not share, sell, trade, or rent your personal information to third parties.

Personal Information Collection Points

The following is a list and description of each point on our website or in our Customer Portal where personal information is either collected by GraphOn, or personal information on file is required to utilize certain services or functions.

Credit Card Information

ISVHost licensees  who purchase products or services directly from ISVHost have several payment options available which do not require providing additional personal information other than outlined above. ISVHost licensees who chose to pay with a credit card will be required to provide full credit card details, including credit card number, expiration date, security code, card holder name, card billing address and country, and card holder phone number. Unless otherwise agreed and authorized by the card holder, ISVHost does not store credit card details on file.

Product Notifications and Marketing

ISVHost sends the following types of communications to its Contact database:

Product Notifications. These communications are targeted to end-user customers for the purpose of supporting the ongoing operations of ISVHost. These communications may include critical notices regarding security or patch releases, pricing or licensing changes, or notice of new feature availability.

Subscription License Notifications. These communications are sent to the Purchasing contacts. The purpose of these communications is to inform end-user customers regarding subscription end dates to enable subscription continuation and avoid breaks in end-user customers’ company operations or services related to their ISVHost implementation.

Product Marketing. These communications are targeted to contact database prospects who have made inquiries in the past but are not licensed end-users. These communications generally include news about ISVHost or information about new ISVHost features, pricing, or licensing.

Cookies

A cookie is a small file which asks your permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyze web traffic or notes when you visit a particular site. Cookies allow web applications to respond to you as an individual. Using cookies, web applications tailor their operation by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages on our website are being used. This helps us analyze data about web page traffic and better tailor our website to customer and site visitor needs. We use this information for statistical analysis purposes only, after which the data is removed from the system.

Overall, cookies help us provide you with a better website by allowing us to monitor which pages you find useful. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Recourse / Compliance

If you want to confirm the personal information related to you that we are storing, or you believe that the personal information we are holding is incorrect or incomplete, or if you want the contact information for ISVHost's data protection officer, please email your request to privacy@isvhost.com from the email address involved with your request, including a telephone number where you can be reached. If you are receiving unwanted promotional email communications from ISVHost, please unsubscribe as described in the email you received.